Privacy Notice​

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1. Introduction

Cityscape Chauffeurs is a professional chauffeur service operated by:

[Full Legal Name] trading as Cityscape Chauffeurs
(“we”, “us”, “our”)

We provide pre-booked chauffeur-driven transportation services to private individuals, corporate clients, and organisations.

Our services include:

• Airport transfers

• Executive travel

• VIP transportation

• Corporate journeys

• Weddings

• Events

• Hourly chauffeur hire

• Bespoke travel arrangements

Cityscape Chauffeurs operates as a licensed private hire operator under:

Castle Point Borough Council

We are committed to protecting your personal information and respecting your privacy rights.

This Privacy Notice explains how we collect, use, store, and protect personal data when you contact us, make an enquiry, book our services, or interact with our business.

For the purposes of UK data protection law, [Full Legal Name] trading as Cityscape Chauffeurs acts as the Data Controller responsible for processing your personal information.

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

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2. Information We Collect

We collect personal information necessary to provide our chauffeur services, manage our business, and meet legal obligations.

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Customer Information

This may include:

• Full name

• Telephone number

• Email address

• Home address or correspondence address

• Company details where applicable

Booking Information

This may include:

• Collection address

• Destination address

• Journey date and time

• Flight information

• Passenger names

• Passenger numbers

• Luggage requirements

• Special requests

• Accessibility requirements

Payment Information

Payments may be processed through secure third-party payment providers, including:

SumUp

We do not store complete payment card details.

Corporate Client Information

Where bookings are made by businesses, we may process information relating to:

• Employees

• Guests

• Clients

• Passengers travelling under corporate bookings

Chauffeur, Employee and Contractor Information

Where applicable, we may process information relating to chauffeurs, employees, and contractors, including:

• Name and contact details

• Driving licence information

• Private hire licensing information

• Insurance information

• Compliance documentation

• Background check information where legally required

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3. How We Use Your Personal Information

We use personal information to:

• Manage enquiries

• Process bookings

• Provide chauffeur transportation services

• Communicate booking confirmations and updates

• Process payments and invoices

• Manage corporate accounts

• Maintain accurate business records

• Improve our services

• Handle complaints or disputes

• Meet licensing, legal, insurance, and regulatory requirements

• Send relevant marketing communications where consent has been provided

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4. Lawful Basis for Processing

Under UK GDPR, we process personal information using the following lawful bases:

Contract

Where processing is necessary to:

• Provide chauffeur services

• Manage bookings

• Communicate journey details

• Process payments

Legal Obligation

Where processing is required to comply with:

• Private hire licensing requirements

• Accounting obligations

• Tax requirements

• Regulatory responsibilities

Legitimate Interests

Where processing is necessary for legitimate business purposes, including:

• Managing our operations

• Maintaining customer records

• Improving customer experience

• Protecting our business interests

Consent

Where you have provided permission, including:

• Marketing communications

• Optional website cookies

You may withdraw consent at any time.

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5. Special Category and Sensitive Information

In certain circumstances, we may process more sensitive information where necessary.

This may include:

• Health or mobility information required to accommodate passenger needs

• Accessibility requirements

• Driver compliance information

Such information is processed only where a lawful basis exists and appropriate safeguards are applied.

Where required, we may process criminal conviction information relating to chauffeurs, prospective chauffeurs, employees, or contractors for:

• Private hire licensing requirements

• Insurance purposes

• Regulatory compliance

• Safety requirements

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6. Cookies and Website Information

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Analyse website traffic

• Improve website performance

• Remember preferences

• Support marketing activities

You can manage cookie preferences through your browser settings.

Where required, we will request consent before using non-essential cookies.

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7. Booking Management Systems

We use digital calendar systems and business tools to manage:

• Chauffeur availability

• Journey schedules

• Customer requirements

• Booking administration

We take reasonable steps to ensure information stored through these systems is appropriately protected.

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8. Marketing Communications

With your consent, we may send communications relating to:

• New services

• Special offers

• Company updates

• Relevant chauffeur services

You may withdraw marketing consent at any time by contacting us.

We will never sell your personal information to third parties for marketing purposes.

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9. Sharing Your Information

We may share personal information where necessary with trusted third parties, including:

• Payment providers such as SumUp

• Accounting providers

• Insurance providers

• Professional advisers

• IT and software providers

• Approved chauffeur partners where required to complete a booking

All third parties are expected to handle personal information securely and in accordance with applicable data protection requirements.

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10. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are implemented in accordance with UK GDPR requirements.

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11. Automated Decision Making

We do not currently use automated decision-making systems that produce legal or similarly significant effects.

If this changes, we will update this Privacy Notice accordingly.

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12. Data Retention

We retain personal information only for as long as necessary.

Customer and business records may be retained for up to:

6 years

This may be required for:

• Accounting purposes

• Tax obligations

• Insurance requirements

• Legal claims

• Business record keeping

After this period, information will be securely deleted or anonymised where appropriate.

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13. Data Security

We use appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Unauthorised disclosure

If a personal data breach occurs, we will take appropriate action and notify affected individuals and relevant authorities where legally required.

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14. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Request correction of inaccurate information.

Erasure

Request deletion of your information where applicable.

Restriction

Request limits on how your information is processed.

Data Portability

Request your information in a transferable format where applicable.

Objection

Object to certain processing activities.

Withdraw Consent

Withdraw consent where processing relies on consent.

To exercise your rights, contact:

Email:
info@cityscapechauffeurs.co.uk

We aim to respond within 30 days.

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15. Complaints

If you have concerns about how your personal information has been handled, please contact us first:

Email:
info@cityscapechauffeurs.co.uk

You also have the right to complain to:

Information Commissioner's Office (ICO)
Website:
https://ico.org.uk

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16. Business Contact Details

Cityscape Chauffeurs

Trading name of:

[Full Legal Name]

Business Address:

[Insert Address]

Telephone:

[Insert Telephone Number]

Email:

info@cityscapechauffeurs.co.uk

Website:

[Insert Website]

Private Hire Licensing Authority:

Castle Point Borough Council

Operator Licence Number:

[Insert Licence Number]

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17. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to:

• Our services

• Business operations

• Legal requirements

The latest version will always apply and will be available through our website.

End of Privacy Notice