Terms & Conditions

1. Introduction

Cityscape Chauffeurs is a professional chauffeur service operated by [Full Legal Name] trading as Cityscape Chauffeurs (“we”, “us”, “our”).

We provide pre-booked chauffeur-driven transportation services to private clients, corporate organisations, and event customers.

Our services include executive travel, airport transfers, corporate transportation, VIP journeys, weddings, events, hourly chauffeur hire, and bespoke travel arrangements.

By making a booking with Cityscape Chauffeurs, the person or organisation making the booking (“the Client”) agrees to these Terms & Conditions.

These Terms & Conditions form the agreement between [Full Legal Name trading as Cityscape Chauffeurs] and the Client.

2. Booking Process

Bookings may be made through:

Website
Email
Telephone
WhatsApp
Corporate booking channels

A booking request does not constitute a confirmed reservation until accepted by Cityscape Chauffeurs and confirmation has been issued.

The Client is responsible for providing accurate booking information, including:

Collection address
Destination address
Collection time
Passenger details
Contact information
Flight information where applicable
Number of passengers
Luggage requirements
Special requests

Cityscape Chauffeurs accepts no responsibility for delays, additional costs, or service issues caused by incorrect information supplied by the Client.

3. Services Provided

Cityscape Chauffeurs provides professional chauffeur services including:

Airport transfers
Corporate transportation
Executive travel
VIP transportation
Wedding chauffeur services
Event transportation
Hourly chauffeur hire
As-directed journeys
Bespoke private travel

All services are subject to vehicle and chauffeur availability.

4. Vehicle Fleet & Vehicle Allocation

Cityscape Chauffeurs operates and provides access to premium executive vehicles including:

Mercedes-Benz E-Class
Mercedes-Benz S-Class
Mercedes-Benz V-Class
Bentley vehicles
Rolls-Royce vehicles

Clients may request a specific vehicle; however, a particular vehicle cannot be guaranteed unless confirmed in writing.

We reserve the right to provide a suitable alternative vehicle where necessary due to:

Operational requirements
Vehicle availability
Maintenance issues
Safety considerations
Circumstances outside our control

Any replacement vehicle will be of an equivalent or higher standard where reasonably possible.

5. Payment Terms

Private Bookings

Full payment is required before the scheduled journey takes place.

Bookings are not considered confirmed until payment has been received unless otherwise agreed.

Corporate Accounts

Corporate clients may apply for approved account status.

Credit facilities and invoicing arrangements are only available following approval by Cityscape Chauffeurs.

Approved corporate invoices are payable within:

14 days from the invoice date

Cityscape Chauffeurs reserves the right to suspend account facilities where payments are overdue.

6. Pricing & Additional Charges

All prices are based on the information provided at the time of booking.

Additional charges may apply where the Client requests or causes:

Extended waiting time
Additional stops
Changes to the agreed itinerary
Additional services outside the original booking

Any additional charges will be communicated where reasonably possible.

7. Airport Transfers

For airport collection bookings, Clients must provide accurate flight details.

Where flight information has been provided, Cityscape Chauffeurs will monitor flight arrival times where reasonably possible.

Airport collections include:

60 minutes complimentary waiting after the confirmed flight landing time

Additional waiting charges may apply after this period.

Cityscape Chauffeurs accepts no responsibility for delays caused by:

Immigration delays
Baggage collection delays
Passenger delays
Airport procedures

8. Standard Collection Waiting Time

For non-airport collections, a complimentary waiting period of:

15 minutes

is included from the scheduled collection time.

After this period, additional waiting charges may apply.

The chauffeur may leave the collection location where excessive waiting has occurred and reasonable attempts to contact the Client have failed.

9. Hourly Chauffeur Hire

Hourly chauffeur bookings reserve both the vehicle and chauffeur for the agreed period.

The booking will begin and finish at the agreed times.

Where the Client requires additional time beyond the confirmed booking period, additional charges will apply.

Additional time may be charged in accordance with the applicable hourly rate.

10. Cancellation Policy

Standard Bookings

Cancellations made at least:

24 hours before the scheduled pickup time

will receive a full refund.

Cancellations made within:

24 hours of the scheduled pickup time

may be subject to the full booking charge.

Weddings, Events & VIP Bookings

Due to advance planning, vehicle allocation, and date reservation requirements:

A deposit may be required.
Deposits are non-refundable.
Cancellation within the agreed cancellation period may result in the full booking balance becoming payable.

Specific cancellation terms may be provided at the time of booking.

11. Chauffeurs & Subcontractors

Cityscape Chauffeurs may provide services using:

Directly operated chauffeurs
Approved licensed chauffeur partners

Where subcontractors are used, Cityscape Chauffeurs will ensure reasonable standards of professionalism, licensing, and suitability.

12. Passenger Conduct

Passengers must behave respectfully and safely throughout the journey.

Cityscape Chauffeurs reserves the right to refuse or terminate a journey without refund where passengers:

Behave aggressively or abusively
Threaten the chauffeur or other passengers
Damage or risk damaging the vehicle
Act in an unsafe manner
Are excessively intoxicated
Create a safety risk

The Client remains responsible for the actions of all passengers included within the booking.

13. Smoking, Vaping & Vehicle Care

Smoking and vaping are strictly prohibited in all Cityscape Chauffeurs vehicles.

Passengers must not:

Cause damage to the vehicle
Spill liquids or food
Create excessive mess
Misuse vehicle facilities

Where specialist cleaning is required due to passenger actions, the Client may be responsible for associated costs.

This includes, but is not limited to:

Spills
Staining
Food damage
Vomit or excessive cleaning requirements

14. Luggage & Personal Belongings

Passengers are responsible for their own luggage and personal belongings.

Vehicle luggage capacity depends on:

Vehicle type
Passenger numbers
Amount of luggage

Clients should provide accurate luggage requirements when booking.

Cityscape Chauffeurs accepts no responsibility for loss, theft, or damage to personal belongings.

15. Lost Property

Any items found within a vehicle will be retained and returned where reasonably possible.

The Client may be responsible for:

Collection arrangements
Delivery costs
Courier charges

Cityscape Chauffeurs accepts no responsibility for items left behind where reasonable care has been taken.

16. Child Seats

Where required, child seats must be requested at the time of booking.

Clients remain responsible for ensuring children are correctly secured.

17. Journey Times & Delays

Journey times provided are estimates only.

Cityscape Chauffeurs does not guarantee arrival times due to factors including:

Traffic conditions
Road closures
Weather
Accidents
Airport delays
External events

Clients should allow sufficient time for airports, meetings, events, and appointments.

18. Complaints

Complaints should be submitted within:

7 days of the service date

Complaints should include:

Booking details
Date of journey
Description of the issue
Supporting information where available

Cityscape Chauffeurs will review complaints fairly and respond within a reasonable timeframe.

19. Insurance & Licensing

Cityscape Chauffeurs operates under applicable private hire licensing requirements.

Licensing Authority:

Castle Point Borough Council

Vehicles and chauffeurs used for bookings will hold appropriate licensing, insurance, and authorisations required for lawful operation.

20. Data Protection & Privacy

Cityscape Chauffeurs processes personal information in accordance with applicable UK data protection legislation, including UK GDPR.

Information may be used for:

Managing bookings
Providing services
Customer communication
Administration purposes

Full details are available within our Privacy Policy.

21. Limitation of Liability

Nothing within these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

Cityscape Chauffeurs shall not be responsible for indirect losses, missed appointments, missed flights, or consequential losses arising from circumstances outside our reasonable control.

22. Force Majeure

Cityscape Chauffeurs shall not be liable for delays or failure to perform services caused by circumstances beyond reasonable control, including:

Severe weather
Road closures
Traffic disruption
Accidents
Government restrictions
Industrial action
External events

23. Amendments

Cityscape Chauffeurs reserves the right to update these Terms & Conditions.

The Terms & Conditions applicable at the time of booking will apply unless otherwise agreed.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Business Information

Cityscape Chauffeurs
Trading name of:

[Full Legal Name]

Business Address:
[Insert Address]

Telephone:
[Insert Telephone Number]

Email:
[Insert Email Address]

Website:
[Insert Website]

Private Hire Operator Licence Authority:
Castle Point Borough Council

Operator Licence Number:
[Insert Licence Number]

End of Terms & Conditions

Cityscape Chauffeurs